Refund & Cancellation Policy

We want you to be happy with every photo we bring back. This policy explains when and how you can get your money back.

1. Full refund before work starts

If you haven’t sent us any photos yet, or we haven’t started working on them, you can cancel your order and receive a full refund. Just email us at info@digitalremaster.us.

2. Photos we can’t restore

We review every photo before we begin. If we believe a photo can’t be restored to a result worth keeping, we tell you before doing any work, and you can either send a different photo or receive a full refund for that photo.

3. Satisfaction guarantee

If you’re not happy with a restored photo, tell us what’s wrong and we’ll fix it using the revisions included in your package. If the result still isn’t right after all included revisions are used, you can request a refund for that photo within 14 days of its delivery.

4. Partially used packages

If you’d like to cancel a package after some photos have been delivered, we refund the unused photos proportionally to the package price per photo.

5. When refunds don’t apply

Because restoration is digital work that has already been completed, delivered photos that you have accepted, or that are older than 14 days without a revision request, are not refundable. Unused photos in a package that has expired after 90 days are also not refundable.

6. How refunds are paid

Approved refunds are issued to the original payment method within 5 business days. Depending on your bank, it may take a few more days to appear on your statement.

7. Contact

Digital Remaster Studio LLC
30 N Gould St Ste R, Sheridan, Wyoming 82801, United States
Email: info@digitalremaster.us
Phone: +387 65 393 167